# Tracing the Chain: Wakefield Depot Failure to Google Reviews Impact Based on the provided documents, I can trace a partial chain, but **the documents do not contain information about a Wakefield depot failure**. ## What the Documents DO Show The supply chain disruption documented is attributed to **NorthBrew Supplies** (not a Wakefield depot specifically): 1. **NorthBrew Supplies delivery shortfall** → oat milk unavailable at Leeds Central in early March 2024 2. **Oat milk unavailability** → 6 customer complaints at Leeds Central, including: - Customers not warned in advance via app or signage - One customer submitted a formal written complaint requesting a refund for a journey made specifically for an oat flat white 3. **Google Reviews impact** → This complaint was "posted on Google Reviews" (per document 08_logistics_mobile_ordering_disruption.md) ## Gap in Documentation The documents reference "the NorthBrew Supplies logistics failure" and "the NorthBrew Supplies oat milk shortfall" but do not provide: - Details of a specific Wakefield depot - The root cause of the NorthBrew Supplies failure - The full supply chain path from depot to branch To complete the full chain you're asking about, I would need additional supply chain documentation not included in these files.

# Chain of Events: Wakefield Depot Failure to Google Reviews Impact ## 1. **Root Cause: Wakefield Depot Systems Migration** - **Date:** Last week of February 2024 - **Event:** NorthBrew Supplies underwent an unplanned systems migration at their Wakefield distribution depot, causing routing errors in outbound delivery scheduling - **Source:** 03_supplier_northbrew_oat_milk.md ## 2. **Direct Supply Impact** - **Leeds Central:** 40% shortfall in week of 26 February; 15% shortfall in week of 4 March - **Manchester Piccadilly:** 30% shortfall in week of 4 March - **Date Escalated:** Sarah Mitchell formally escalated to supply chain on 8 March - **Source:** 03_supplier_northbrew_oat_milk.md ## 3. **In-Store Service Failure** - **Impact:** Customers turned away from oat milk-based drinks due to unavailability - **Branch:** Leeds Central - **Date:** First week of March - **Source:** 01_north_regional_ops_report.md, 02_incident_leeds_espresso_failure.md ## 4. **Compounded by Mobile Ordering Launch** - **Date:** Leeds Central mobile ordering launched 11 March (during partial oat milk recovery) - **Issue:** Customers placed mobile orders for oat-based drinks while stock was still constrained - **Result:** Customers arrived expecting fulfilled orders but oat milk was unavailable - **Source:** 08_logistics_mobile_ordering_disruption.md ## 5. **Customer Complaints & Google Reviews** - **Impact:** Two customers who placed mobile orders for oat flat whites submitted formal complaints - **Specific quote:** One customer stated she believed the app had "taken her money for a drink they knew they couldn't make" - **Public Outcome:** One complaint was posted on Google Reviews - **Date:** During early-to-mid March period - **Source:** 08_logistics_mobile_ordering_disruption.md The supply chain failure directly caused reputational damage that extended beyond operational metrics into public-facing review platforms.